17-NUVOD3114: Systems Engineer
Work LocationNuvodia Business Center
Employment StatusRegular
Typical Work DaysM-F (may vary depending on need)
Typical Start Time8:00am
Typical End Time5:00pm
  
Key Job Duties and Responsibilities
Summary: The qualified candidate will provide direct support to clients by performing engineering tasks in a Microsoft environment. This position works with a team of engineers to deploy traditional, hosted, and managed solutions to our customer base. Responsible for implementing, supporting, and proactively managing applications and hardware.

Significant proficiency is required in concept of operations development, system design and review, requirements definition, system transition planning, and supporting customer defined system integration tasks.

General Description: The Systems Engineer must be able to work effectively and efficiently in a fast paced office environment in meeting continual deadlines. The Systems Engineer must be able to handle multiple priorities with constant interruptions. Organization is essential in order to meet deadlines. A sense of urgency, the ability to make good decisions, and the prioritization of tasks is necessary. The Systems Engineer must be able to support mission critical applications in a 24x7 environment.
Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Onsite and/or remote installation, configuration, analysis, repair, and support
• Performs systems engineering activities in all phases of a project that includes: discovery, design, build, test, and deploy systems and applications.
• Participates in the Statements of Work preparation process to accurately define the scope of the project.
• Interfaces with various customers at the technical level and propose viable solutions in real time during customer meetings.
• Effectively identifies, prioritizes, and translates business goals/objectives into information technology strategies/solutions.
• Works with customers to identify high-level business requirements.
• Monitors project resources, set priorities, and provide project status reporting.
• Proactively identifies areas for back-end or server based improvements.
• Provides technical support to critical applications and/or user requests in 24x7 environments.
• Provides system and application management to include backup solutions, security, and hardware maintenance.
• Develops custom reports based on customer requests.
• Ensures backup of all systems and is focused on data integrity.
• Manages all administrative and other business critical applications.
• Follows security guidelines.
• Recommends technical solutions, adjustments, or configurations as requested by Project Managers.
• Participates in the implementation of upgrades or new application deployments.
• Creates Technical training plans and conducts training as necessary.
• Creates and manages the execution of technical based test plans for upgrades and new software deployments.
• Develops and maintains fundamental knowledge, at a server or back-end level, of application functionality.
• Knowledge of setting up and managing a virtual environment.
• Ensures a protected environment from workstations to servers.
• Maintains an understanding of Active Directory.
• Maintains knowledge of enterprise storage, and daily management, including iSCSI.
• Knowledge of DNS, WINS and DHCP.
• Maintains appropriate technical documentation necessary for IT Operations, training, and analysis.
• Other duties as assigned

Occasional regional travel, weekend work and on-call rotation will be required.
Qualifications and Experience
• Education: Bachelors Degree in MIS, information science, computer science, software, engineering, business, other related field or equivalent experience
• Experience:
o Three to four years of engineering experience required
o Strong knowledge of MS Windows Server and Desktop Architecture, TCP/IP networking, and Active Directory, DNS, DHCP, and MS Exchange
o Experience with Citrix, SAN technologies, and VMware are required
o Certifications such as an MCSE or commensurate experience would be advantageous
o Excellent communications, interpersonal and customer support skills.
o Ability to work in a high energy, team environment.
o Three years of experience managing servers
o Three years of experience in Windows Active Directory environment.
o Three years of experience managing Exchange, network security, backup solutions.
o One year of experience managing IT implementation projects/applications
• Certifications: CCNP highly desired
• Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel, Visio); Internet, Intranet