17-NUVOD3174: IT Support Engineer
Work LocationNuvodia Business Center
Employment StatusRegular
Typical Work DaysMon-Fri
Typical Start Time8am
Typical End Time5pm
  
Key Job Duties and Responsibilities
Summary: This position supports and administers hosted, managed, and customer specific solutions as well as maintains and provides onsite support for Nuvodia and its clients to ensure an efficient flow of information.

General Description: The IT Support Engineer must be able to work effectively and efficiently in a fast paced office environment in meeting deadlines. He/she must be able to handle multiple priorities combined with frequent interruptions. Organizational skills are essential and a sense of urgency, the ability to make good decisions, and the prioritization of tasks is necessary.
Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform duties in PC, Server and Networking satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Performs data communication functions related to the administration and support of hardware, software, and circuit facilities.
• Administers and supports voice and network systems including routers, switches, VPN and Network Security.
• Responsible for the ongoing administration of voice technology and network systems to include telephone station hardware/software changes, voice system software upgrades, traffic analysis and reporting.
• Troubleshoots and provides timely resolution to PC and printer issues including on-the-spot problem solving for end users.
• Travels to client companies as the primary engineer in response to on-site hardware issues.
• Responsible for critical and security updates for all workstations.
• Responsible for new builds and upgrades of PC software and hardware.
• Ensures timely project delivery to client companies.
• Maintains professional relationships with client companies including serving as the “face” of IT.
• Uses Footprints to record all IS issues received and resolved.
• Evaluates assets for health and performance periodically.
• May Provide backup to the Help Desk during high call volume times or cover coworker absence.
• Assists in clinical application support and implementations.
• Provides setup and support to our referring physician community.
• Administers, supports, and troubleshoots windows server infrastructure.
• Administers, supports and troubleshoots VM environments.
• Ensures timely project delivery.
• Other duties as assigned.
• Occasional weekend work and on-call may be required.
Qualifications and Experience
• Education: Bachelors Degree in related field or equivalent experience
• Experience:
o Three years of data and telecommunication experience required
o Four years of IT experience desired
o Two years of experience with building, rebuilding, deploying and maintaining PC’s
o Two years troubleshooting a variety of printers
o Familiar with troubleshooting TCP/IP printing
o Able to perform minor repair on laser jet printers
o Good understanding of IP Networks
o Understanding of remote connection tools, i.e., VNC and Remote Desktop Connection
o Understanding basic DOS troubleshooting commands; PING or Tracert
o Familiarity with wireless networking
o Familiarity with TCP/IP configurations and how they interact (WINS, DHCP, DNS)
o Excellent communications, interpersonal and customer support skills.
o Ability to document system solutions and follow outlined processes.
o Demonstrated ability to work independently-almost entirely without direct guidance.
• Certifications: MCPE and/or A+ desired
• Computer Skills: Experience with the following computer applications is highly desired: Microsoft Office products (Outlook, Word, Excel, Visio); Internet, Intranet